Chipotle DSL is a hit with me

Thu, Feb 9, 2006

Simplicity Rules

Chipotle is a fast-ish food mexican restaurant. There is one right outside my office building.

Chipotle is right out my office window

Recently I discovered that Chipotle’s Web site will let me order online through their Don’t Stand in Line feature.

Chipotle confirmation

Usually I put the order in fifteen minutes ahead of time or so. When I arrive at the restaurant to pick up my burrito, I walk past a line that usually wraps around the store. The worker at the register grabs my pre-made order and takes my money.

Chipotle to go bad

Chipotle DSL has worked well for me. The employees are still a little confused by it, which makes me think there aren’t a whole lot of people taking advantage of it.

A friend and I had an idea over two years ago to help Portland restaurants provide this service to its customers. I still think that’s a great idea (but you know what I think of ideas), especially with a company like Chipotle helping people be more comfortable with it.

4 Comments For This Post

  1. Mike Duffy Says:

    Although they don’t broadcast it, Chipotle’s is owned by McDonald’s.

  2. Adam Says:

    And Mickey D’s took Chipotle public last month.

  3. JV Says:

    They couldn’t have picked another acronym? DSL!

  4. Adam Says:

    I think it’s cute, but I’ve obviously already drank the Kool-Aid.

1 Trackbacks For This Post

  1. Simplicity Rules » Offline-online connection Says:

    [...] It’s another way of making the Offline-online connection. Newspapers need it. Local retailers need it. And websites with any local focus could benefit. Look at dating sites now (or, BBSes back in the day) for some examples of connecting people to each other. Chipotle does a good job of getting me from a site visitor to a burrito eater. [...]

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