Comments on: Kinkos laptop connection almost perfect

By: prepaid karten

prepaid karten — Fri, 25 Jun 2010 10:27:10 +0000

I always get blue screens because of troubles with device drivers, then I reinstall the drivers and a few days latter I have the same error. Any good solutions?

By: Jimbo

Jimbo — Mon, 11 Jan 2010 19:01:21 +0000

This issue is costing my company thousands of dollars every week. I work for IT and a large mutli-national company and we have at least 1-2 people call in every week with issues regarding this LAPNET. It is causing people to even not be able to connect to a local wi-fi apart from at fedex.
It takes hours of time from both an IT standpoint and a sales standpoint. This is ridiculous. They still to this day don’t have a solution other then stopping at a FedEx Kinko’s location.

By: Z

Sat, 09 Jan 2010 16:57:39 +0000

What a faackin joke. It’s Jan 2010, I have the same damn problem, and they don’t have a simple solution that does not involve going to a store. Faaack this. They won’t give me the number to their internal tech support. So I have to wait for a guy at the store to call their tech support and then he’ll call me back. Pathetic. This is not a new issue for them. Morons.

By: Bob

Bob — Thu, 20 Aug 2009 18:32:45 +0000

Against my better judgement I installed Lapnet on my computer — I was in a hurry to get a large color PDF printed. It immediately caused by PC to blue screen. I then stood in line, had the clerk print the file from a USB stick.

I didn’t realize I had this lurking piece of crap spamware on my computer until the next time I booted up. I was further enraged/stunned when I found there was no way to uninstall it. This ranks with the Sony Root Kit as a self-serving destructive parasite. I sent an email to Fed Ex customer support — so far, no answer.

I will not be using FedEx for anything if at all possible.

By: Kristine Green

Kristine Green — Fri, 14 Aug 2009 02:22:21 +0000

Yeah, thank to everyone for writing. It’s hard to believe that posts about LapNet disabling wireless networking go back to 2006. My fix was Device Manager and then enable the exed out networking device.

By: Bonfireking

Bonfireking — Wed, 12 Aug 2009 03:39:40 +0000

As far as difficulty goes, this isn’t a bad problem. To uninstall lapnet:
1) Do an advanced search for “lapnet”; include all system and hidden folders.
2) Delete all lapnet files that come up.
3) Under the software key in regedit, delete the ‘Entrac’ folder.
4) Reboot
5) Celebrate since you didn’t get the annoying popup.
6) Follow the steps described in previous posts to restore your wireless if it was effected.
7) Thank God since it could have been worse.

By: wendell

wendell — Wed, 08 Jul 2009 03:23:17 +0000

im actually on lapnet now. i tried to hack it first before i inserted my credit card i opened wireshark and watched a dhcp exhange
i was curious wtf the usb was for.. but now i realize its to load the lapnet software… i d/c the usb cable and inserted my cc into the reader and now its holding it for ransom and im wasting time doing this
i am a fan of kinkos my printers at home are not connected and they do print cool stuff at a reasonable price.. i want to play around a little bit more with the lapnet.. one thing i did realize is that it can access dns service without the card.. i didnt test out if i could use other applications

By: Jim sturges

Jim sturges — Thu, 04 Jun 2009 04:04:44 +0000

Thanks for this thread. I’m reading it from my iPhone because… Deleting the file still left my wifi disabled, and you couldn’t enable it from the network screen, only the hardware manager. Thanks to everybody who took the time to write.

By: Dore Meyers

Dore Meyers — Thu, 20 Nov 2008 19:47:55 +0000

I picked up the viral-acting Lapnet program at a Kinko’s in Houston last week and have spent a couple of hours trying to get the darned thing off of my computer. It didn’t disable my wireless, but it kept bringing up an annoying screen every time I rebooted, saying that it was trying to launch a Lapnet session. Thanks to the above comments, a number of phone calls to various Kinko’s offices, and the diligence of one Kinko’s fellow who I think took pity on me, I seem to have figured out how to delete it from my computer. (I just hope I don’t find out later that in doing so, I created other problems for myself.) At any rate, here is what I did (I’m running Windows XP): I went to Start/Search/All Files and Folders/All or part of the file name/Lapnet. It found a few things with the Lapnet name and I just deleted all of them right from that screen where their names were showing up. Then I emptied my recycle bin. It seems to have solved the problem and I sure hope it helps others. I also filed a formal complaint with Kinkos, who I don’t think would be using this software if they knew how many people were so incredibly annoyed about it. I am also going to put the phrases I searched on in these comments to help the next person find assistance: “How do I uninstall Lapnet” and “How do I delete Lapnet”. Good luck – hope this helps someone!

By: metamorphousthe

metamorphousthe — Thu, 30 Oct 2008 19:58:07 +0000

It’s funny how it is always Kinko’s (er … um … Office’s) fault when there is this problem that it does to your computer, when we as geek’s know it is really and usually user fault.

I am a Technology Specialist for a major metropolitan area of Office stores and am responsible for the computer & network infrastructure of my six stores ….

A lot of customers, when finished will just yank and go instead of going through a proper log-off process. If you yank and go it could cause problems with your network connection for future connections, if especially you connect behind a firewall at work and/or you are running a Windows box.

Other times, customers will quickly go through the log off process and not read what they are clicking. (kinda like the EULA thing we all don’t read). One of the things you say ‘Yes’ or ‘No’ to is whether you would like a shortcut placed for future use.

As far as pricing goes whether or not you want the internet is a question I get often. I tell the customer that you are paying to get on our network and the use of it. It would cost too much money and therefore charge the customer more if we separated the installers just so that a customer can print without internet access. It’s called ‘business’. Office has a very tight network & firewall setup so that customers cannot access or breach the separate severs from public access to confidential access.

As far as pricing is concerned, this is a capitalistic society. We all complain about the price 7-Eleven charges for a gallon of milk but know that it is called ‘convenience’. If you want an employee to do the stuff behind the counter in the same time-frame it may cost more to get it done in the same amount of time. A rush fee based on the fact that we already have a working ‘Production Flow’. Again, it’s called business.

FedEx Office is not an NPO/GPO we are a business that exists to make a profit. It’s called ‘business’.